BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking Account from the top navigation menu. Select Securit. From there you can change your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking Account from the top navigation menu. Select Billing then click Use Another Card. Enter your card details.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking Account from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan then Cancel Membership. Your membership will be canceled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
Who do I contact if I have questions?
If you have questions about your subscription, billing, or technical issues, please contact firstname.lastname@example.org. For all other inquiries, please contact email@example.com
Can I receive a refund for a live event?
We do not issue refunds for live events. If you had technical difficulties or have further questions, please contact firstname.lastname@example.org
Do you issue refunds for monthly or yearly subscriptions?
Per our terms and conditions, we do not allow refunds for monthly or yearly subscriptions. If you have any questions, please contact email@example.com. You will be notified via email several days in advance from the invoice date so that you have adequate time to cancel if needed.